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IT infrastructure services and solution providers.
Building a Global IT Hub

A Two-Person Pilot
Becomes a 70+ IT Team

What began as a small pilot grew into a trusted, multi-disciplinary IT operation in India. Through quality hiring, fast onboarding and steady delivery, Frontier helped a global industrial technology company scale its IT support with confidence.

Start Your Journey

Two people started it.

Trust grew the team.

Delivery made it 70+.

  • Industry: Industrial Technology
  • Offering: Global IT Operations Hub in India
  • Scaled: Team from 2 to 70+ Professionals
  • Improved: Hiring Quality and Onboarding Speed
  • Expanded: IT Capabilities Across Disciplines
  • Created: Career Pathways for Top Performers

Building a Global IT Hub

A Two-Person Pilot Becomes a 70+ IT Team

What began as a small pilot grew into a trusted, multi-disciplinary IT operation in India. Through quality hiring, fast onboarding and steady delivery, Frontier helped a global industrial technology company scale its IT support with confidence.

Start Your Journey

Two people started it.

Trust grew the team.

Delivery made it 70+.

  • Industry: Industrial Technology
  • Offering: Global IT Operations Hub in India
  • Scaled: Team from 2 to 70+ Professionals
  • Improved: Hiring Quality and Onboarding Speed
  • Expanded: IT Capabilities Across Disciplines
  • Created: Career Pathways for Top Performers

The Challenge.

  • Unproven Model: The client needed proof that a team in India could deliver high-quality support to its global business.
  • Earning Leadership Confidence: The India team had to build trust with European management through dependable delivery.
  • Skilled Hiring Across Disciplines: Talent was needed across a wide range of IT functions.
  • Fast, Reliable Onboarding: New team members had to join quickly without disrupting service.
  • Global Support Needs: The team had to support users and technology teams across global operations.
  • Consistent Quality at Scale: Service quality had to hold steady as the team grew.

Ahead of the Curve, Never Behind the Brain

The Challenge.

  • Unproven Model: The client needed proof that a team in India could deliver high-quality support to its global business.
  • Earning Leadership Confidence: The India team had to build trust with European management through dependable delivery.
  • Skilled Hiring Across Disciplines: Talent was needed across a wide range of IT functions.
  • Fast, Reliable Onboarding: New team members had to join quickly without disrupting service.
  • Global Support Needs: The team had to support users and technology teams across global operations.
  • Consistent Quality at Scale: Service quality had to hold steady as the team grew.

Ahead of the Curve, Never Behind the Brain

Frontier's Solution.

  • Pilot-First Approach: Started with a two-person pilot so leadership could assess the model through real delivery.
  • Targeted Hiring: Focused on candidate quality across IT disciplines.
  • Quick Onboarding: Kept time to onboard short so demand turned into capacity without losing momentum.
  • Growth Led by Business Needs: Added new capabilities as the India operation proved it could deliver.
  • Multi-Disciplinary Coverage: Grew the team to cover end-user, infrastructure, application, security and engineering support.
  • Performance Pathways: Created routes to full-time roles and onsite exposure for top performers.

Ahead of the Curve, Never Behind the Brain

Frontier's Solution.

We built the operation steadily, combining targeted hiring with a focus on candidate quality and time to onboard. As the client’s confidence grew, so did the scope of work and the range of capabilities based in India. The team expanded from two people to more than 70 IT professionals, supporting functions that included:

  • Global end-user support
  • Network engineering and server support
  • Applications and database support
  • SAP and security analysis
  • Marketing communications and master data management
  • Software engineering
  • Graduate engineer trainee hiring

This growth followed the needs of the business, with new capabilities added as the India operation demonstrated its ability to deliver.

Capabilities Delivered from India

  • Global end-user support
  • Network engineering and server support
  • Applications and database support
  • SAP and security analysis
  • Marketing communications and master data management
  • Software engineering
  • Graduate engineer trainee hiring

Capabilities Delivered from India

  • Global end-user support
  • Network engineering and server support
  • Applications and database support
  • SAP and security analysis
  • Marketing communications and master data management
  • Software engineering
  • Graduate engineer trainee hiring

How the Operation Evolved: Before vs. Now

See how a small pilot became a trusted global IT operation.

  • IT operations run from Europe
  • India delivery model not yet tested
  • Two-person pilot team
  • Limited range of capabilities in India
  • Leadership confidence still to be earned
  • Hiring and onboarding approach yet to be proven
  • No defined talent pathway for team members
  • 70+ IT professionals supporting global operations
  • India established as a dependable source of skilled IT talent
  • Multi-disciplinary team across support, engineering and security
  • Capabilities added in step with business needs
  • Trust built with European management through consistent delivery
  • Quality hiring and fast onboarding that sustain growth
  • Top performers considered for full-time roles and onsite travel

How the Operation Evolved: Before vs. Now

Comprehensive support covering AWS infrastructure, SAP workloads, monitoring, security, disaster recovery, governance, optimization, and ongoing operational management for reliable business performance.

  • IT operations run from Europe
  • India delivery model not yet tested
  • Two-person pilot team
  • Limited range of capabilities in India
  • Leadership confidence still to be earned
  • Hiring and onboarding approach yet to be proven
  • No defined talent pathway for team members
  • 70+ IT professionals supporting global operations
  • India established as a dependable source of skilled IT talent
  • Multi-disciplinary team across support, engineering and security
  • Capabilities added in step with business needs
  • Trust built with European management through consistent delivery
  • Quality hiring and fast onboarding that sustain growth
  • Top performers considered for full-time roles and onsite travel

Why It Worked

  • Hire for quality: Bring skilled talent onboard.
  • Onboard with pace: Scale teams faster.
  • Grow with proof: Expand through proven delivery.
  • Govern with clarity: Ensure accountability and compliance.
  • Build customer trust: Strengthen relationships through engagement.
  • Deliver with consistency: Maintain quality and SLA standards


Results and Impact

  • 2 to 70+: The team grew from two people to more than 70 IT professionals.
  • Top 5%: Roughly the top 5% of performers each year are considered for conversion to full-time client roles.
  • Global exposure: High performers can travel onsite and work closer with global teams.
  • Hiring quality and onboarding turnaround built confidence with European management.

Results and Impact

  • 2 to 70+: The team grew from two people to more than 70 IT professionals.
  • Top 5%: Roughly the top 5% of performers each year are considered for conversion to full-time client roles.
  • Global exposure: High performers can travel onsite and work closer to global teams.
  • Hiring quality and onboarding turnaround built confidence with European management.

Grow Your IT Capabilities.

Whether you’re scaling IT teams, strengthening operations, or managing complex technology requirements, Frontier delivers skilled talent and structured IMS support to improve efficiency, ensure service quality, and drive business growth.

Accelerate Your Cloud with AWS

Why It Worked

  • Hire for quality: Build confidence through the people who join the team.
  • Onboard with pace: Turn business demand into capacity without losing momentum.
  • Grow with proof: Expand scope as delivery earns trust and creates new pathways.

Accelerate Your Journey.

Whether you’re modernizing applications, accelerating digital transformation, or building cloud-native solutions, Frontier delivers secure, scalable AWS infrastructure and managed services to boost performance and help you innovate faster.

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